J.D. Power recognized the highest-performing automotive companies in its 2015/ 2016 India customer satisfaction studies at an award ceremony held on March 21, 2016, in New Delhi.

Senior executives from automotive companies and leading media outlets attended the ceremony, where Gerrit Kuyntjes, vice president and general manager at J.D. Power, and Mohit Arora, executive director at J.D. Power presented the awards to the highest-performing automakers.

“The awards that these companies have received are a reflection of their impressive vision and excellent execution, as well as the considerable impact the hard work behind these achievements has on customer satisfaction,” said Kuyntjes. “These achievements are tremendous considering the many formidable challenges that confronted the India automotive market in 2015.”

J.D. Power benchmark studies evaluate products and services based on customer feedback regarding their experiences in order to help businesses make prudent decisions about implementing improvement initiatives. The research is conducted through an entirely independent process that is funded by J.D. Power, which is critical to the company’s unbiased position. Study results are based solely on the opinions of verified vehicle owners.

2015 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

  • Highest Customer Satisfaction with Original Tires—JK Tyres

2015 India Dealer Satisfaction with Automotive Manufacturer Index (DSWAMI) Study

  • Highest in Dealer Satisfaction with Automotive Manufacturers (two consecutive years)—Toyota

2015 India Vehicle Dependability Study

  • Most Dependable Compact Car—Maruti Suzuki Alto
  • Most Dependable Upper Compact Car—Honda Brio
  • Most Dependable Premium Compact Car—Volkswagen Polo
  • Most Dependable Entry Midsize Car—Toyota Etios
  • Most Dependable Midsize Car—Honda City
  • Most Dependable MUV/ MPV, in a tie—Maruti Suzuki Ertiga
  • Most Dependable MUV/ MPV, in a tie (eight consecutive years)—Toyota Innova
  • Most Dependable SUV—Mahindra Scorpio

2015 India Sales Satisfaction Index (SSI) Study

  • Highest in Sales Satisfaction among Mass Market Brands, in a tie—Mahindra
  • Highest in Sales Satisfaction among Mass Market Brands, in a tie (two consecutive years)— Toyota
  • Highest in Sales Satisfaction among Luxury Brands—Audi

2015 India Customer Service Index (CSI) Study

  • Highest in Customer Satisfaction with After-Sales Service among Mass Market Brands (15 consecutive years)—Maruti Suzuki
  • Highest in Customer Satisfaction with After-Sales Service among Luxury Brands (two consecutive years)—Mercedes-Benz

2015 India Initial Quality Study (IQS)

  • Best Entry Compact Car in Initial Quality—Hyundai Eon
  • Best Compact Car in Initial Quality (two consecutive years)—Hyundai i10
  • Best Upper Compact Car in Initial Quality (three consecutive years)—Honda Brio
  • Best Premium Compact Car in Initial Quality—Hyundai Elite i20/ Active
  • Best Entry Midsize Car in Initial Quality—Toyota Etios
  • Best Midsize Car in Initial Quality—Honda City
  • Best MUV/ MPV in Initial Quality (11 consecutive years)—Toyota Innova
  • Best SUV in Initial Quality (two consecutive years)—Ford EcoSport

2015 India Automotive Performance, Execution and Layout (APEAL) Study

  • Most Appealing Entry Compact Car (two consecutive years)—Hyundai Eon
  • Most Appealing Compact Car (two consecutive years)—Hyundai i10
  • Most Appealing Upper Compact Car—Toyota Etios Liva/ Cross                                              
  • Most Appealing Premium Compact Car—Hyundai Elite i20/ Active
  • Most Appealing Entry Midsize Car—Toyota Etios
  • Most Appealing Midsize Car—Volkswagen Vento
  • Most Appealing MUV/ MPV (nine consecutive years)—Toyota Innova
  • Most Appealing SUV—Mahindra XUV 500.


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